Warranty Process
Warranty Process
How We Process a Manufacturer Warranty ?
How We Process a Manufacturer Warranty?
Instructions:
  1. Reply to the Warranty Ticket Email you received and attach the completed form.
  2. Include pictures of the label of the item clearly showing the product serial number in the same email.
  3 .Attach photos both close up shots (zoomed in) as well as far shots showing the issue.
If the manufacturer determines that the issue is a manufacturer defect and not normal wear and tear from everyday use, and falls under the manufacturer’s limited warranty we will advise if we will:
A. Ship out replacement parts when available
and/or
B. Approve an allotted amount to cover repair costs. This amount is determined by the manufacturer and will be refunded to the customer once we receive customer’s receipt from a professional repair company. It is the customer’s responsibility to arrange repairs and SJB Home Decor Outlet & Liquidation will not be responsible to refund any amounts that are not pre approved in writing by SJB Home Decor Outlet & Liquidation regardless of extent of damage or if hired repair person is able to resolve issue to customer’s satisfaction.
or
C. Issue replacement item. In the event that the manufacturer covers replacement item cost and approves a replacement item, the customer will still be responsible for shipping costs to get from the manufacturer to the customer. Replacement items will not be ordered until the customer has paid applicable shipping costs.

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TEL: 513-714-4401

1740 S. Erie Blvd 

Hamilton, OH 45011

© 2020 by Sjb Home Decor Outlet & Liquidation.

Online Pricing - While we strive for accuracy, manufacturer online pricing restrictions and ever changing selection makes it unfeasible maintain accuracy on all prices. In the event of a price discrepancy between our website and our showroom, the showroom pricing will be deemed accurate. The prices listed are for the configurations as shown. Changes to finish, color, grade, fabric or leather may lead to price changes. Please contact us and we will be happy to assist you with product pricing and information.

SJB Home Decor - Cincinnati OH features a great selection of living room, bedroom, dining room, home office, entertainment, accent, furniture, and mattresses, and can help you with your home design and decorating. View recent additions to our online furniture gallery. SJB Home Decor - Cincinnati OH offers great quality furniture, at a low price to the Cincinnati area.

Information Accuracy - We have taken great care to provide you with information that is accurate and useful. Please notify us if you find an error and we will do our best to correct it. We ask that you contact us directly or visit our stores to confirm information about pricing, color, features, dimensions, availability and special order lead times

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